Andrew Grant - Resume

Professional Summary

Technology professional with a passion for solving problems and building solutions. Driven by a natural curiosity to understand systems at a deeper level, I'm energized by work that combines hands-on troubleshooting with strategic problem-solving. Whether investigating root causes, building automation to improve efficiency, or mentoring teammates, I approach every challenge through a security lens, viewing it as an area of continuous growth and learning.

Professional Experience

Enterprise Support Analyst - LoanPro

Supported enterprise-level clients by investigating technical issues, utilizing SQL and application analysis tools to identify root causes, assess impact on sensitive technical issues, and communicate root causes clearly.
Collaborated with clients and internal teams to troubleshoot complex API integrations and multi-step automated workflows, analyzing Python scripts to identify where processes were breaking and implementing fixes.
Built Python automation tools to streamline personal workflow efficiency, allowing focus on high-priority escalations and complex technical issues while managing high ticket volumes.
Served as an escalation resource for the support team, providing guidance on security best practices and advanced troubleshooting techniques that improved team knowledge and reduced resolution time for ticket volume.

Tier 2 Support Analyst - iPipeline

Utilized AWS, SQL, Splunk, and network analysis tools to investigate service disruptions and platform issues.
Managed 20–30 support tickets daily, documented findings thoroughly, and responded to PagerDuty alerts to maintain uptime and service reliability.
Contributed to team efficiency by documenting issue resolution patterns and mentoring team members on more efficient workflows and tool usage.

Education & Certifications

Master's of Cybersecurity and Information Assurance

Western Governors University - Salt Lake City, UT

Bachelor's of IT - Network Admin & Security

Utah Valley University - Orem, UT

ISC² Certified in Cybersecurity

CompTIA CySA+

CompTIA PenTest+

CompTIA Security+

Technical Skills & Professional Strengths

Knowledgeable in SQL, Python, AWS, Windows, MacOs, Linux, network protocols, software integration, APIs, advanced troubleshooting, and cybersecurity principles and tools.
Security conscious approach to implementation, applying encryption standards, IAM principles, secure credential management, and least-privilege access controls.
Experienced in analyzing and documenting complex technical workflows, translating system requirements into actions, and communicating technical concepts clearly to both technical and non-technical users.
Proven ability to quickly learn new platforms and technologies, adapt to evolving technical environments, and independently research solutions when facing unfamiliar technology challenges.

Applied Experience & Projects

Designed a scalable network infrastructure for a post-merger where I integrated Azure Cloud services, replaced legacy hardware, and established a cloud infrastructure.

Developed a comprehensive security playbook for a healthcare organization by defining the security posture, security resources, and incident response plan.

Built Python automation tools to streamline my personal technical workflow, and enhancing my efficiency for my day to day responsibilities.

Configured and maintained a segmented homelab environment with network security controls, SSH key-based authentication, encrypted credential storage, system hardening, and secure remote administration practices.